Shipping policy

Shipping Policy for NYO Company LTD

1. Order Processing Time 
 Orders are processed within 1-3 business days (excluding weekends and           holidays).  
Custom or personalized items may take 5-7 business days to process.  
You’ll receive a confirmation email once your order ships.

2. Shipping Options & Costs  
Domestic (U.S.) Shipping:

Standard Shipping 3–7 business days $6.  
Expedited Shipping 2–3 business days:$12.  

International Shipping:  Available to Canada, UK, Australia, Germany, Switzerland, Isreal, Malaysia, Singapore, & UAE .  
Standard 7–21 business days Costs calculated at checkout.  
Customers are responsible for customs fees, taxes, or import duties Check local regulations before ordering.

3. Delivery Timelines: 
Delivery times are **estimates**, not guarantees. Carriers like USPS, UPS, or FedEx may experience delays.  

4. Tracking information will be emailed upon shipment. Allow 24 hours for tracking updates. If issues arise, contact us within 3 days. Undelivered or Lost Packages 
- If your package is lost in transit, contact us within **30 days** at +86 15010032911 We’ll assist with carrier investigations and reship/refund if unresolved.

5. Address Accuracy: 
- Double-check your shipping address at checkout. We’re not responsible for errors. Reshipping fees apply for returned orders due to incorrect addresses.

6. Returns & Exchanges:
- Visit our [Returns Policy] for details. Customers cover return shipping  Contact us before returning.

7. Holiday & Peak Season Delays:
- Processing/shipping may slow during holidays (e.g., Christmas, Black Friday, Eid ). Check our website or social media for updates.

8. Contact Us 
Reach us at qusratey.noor@hotmail.com or +86 15010032911. We respond within 1–2 business days.